Shipping and Returns

Shipping Charges:
We provide a flat shipping rate of $6.99 for all orders around the globe.

Shipping Duration:
Once placed, orders are shipped within 5 working days.

Delivery information
Orders will be delivered to your address. In case you don’t receive your order and the tracking portal says ‘delivered,’ please reach us by email.

Order and Tracking
After placing the order you will receive a confirmation email mentioning your Order Number and the duration of delivery. You can still cancel your order within the same day of placing it. Your order is processed after a buffer period of 6 hours.

After the order is shipped from the warehouse, a tracking number is sent to the customer through email. A link attached in the email can be opened to track the order. It is possible, although improbable, that the tracking information might not be available during the first few days. Be assured that this won’t affect the time of delivery of your product.

In case, the tracking portal says that your product has been ‘delivered,’ but in actuality, it hasn’t been, you can contact us right away, or you can also contact the logistics company mentioned in the tracking information shared with you.

Shipping Time: The time it takes for your order to leave the warehouse and arrive at your doorstep is called the shipping time.

Delivery Time:
The total delivery time for respective regions is as follows:


North America: 
Standard shipping takes 2 – 3 weeks for delivery.
Australia and New Zealand: Standard shipping takes 2 – 3 weeks for delivery.
UK and Europe: Standard shipping takes 2 – 3 weeks for delivery.
Other Countries: Standard shipping takes 2 – 5 weeks for delivery.

Canceling Orders:
You can still cancel your order within 6 hours of placing it. Your order is processed after a buffer period of 6 hours. Once the order is shipped, customers cannot cancel
it.

Returns:

Procedure to file a return request:
1. Email us your return query by email.
2. Attach the proof of purchase/receipt in the email.
3. Our customer service representative will get in touch within 24 hours of your email.
4. Emails without proof of purchase/receipt will not be entertained.

Change of mind:
We do not accept change of mind as a reason for the return of the product. Customers are advised to order their products while keeping in mind that the later change of mind will not be entertained as an excuse for returning the item.

Time frame: The time limit to file a return is 15 days, after which we will not entertain any return request, and the request to return the product shall be deemed null and void.

Return of defective/broken products:
If you find your product to be damaged, altered, partially delivered, defective, or broken at the time of delivery, you may file a return request on this site within one week of the delivery.

Used products:
The product should not be used if the customer wishes to return it. Requests for the return of a used product will not be entertained.

Damaged after delivery:
Products damaged by customers after their delivery will not be accepted under the return and refund policy.

Shipping cost on returns:
The customer shall be responsible for the cost incurred during shipping of the return of the product. The company does not offer any compensation or cost adjustment in this regard. 

After Returns:

Once the returned item is received by us, the customer is notified through email, and the refund transaction is carried out.

Only items that are bought at a regular price can be requested for a refund. Jewelry items that were purchased on a sale will be declined for a refund.

Customers may choose to receive the refund through the same account they ordered the product from, or through a new account, details of which they’ll need to share.

Once approved, the refund will be transferred to your account on the very day right away. Usually, there is a processing time involved at the end of the credit card companies, due to which customers might see a lag in the transaction.

If the delay in receiving persists, the customers are advised to contact the relevant credit card company.

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